Frequently Asked QuestionsSearch Results
Common reasons include:
Misspelled keyword, business name - When searching, it’s important to ensure you’ve correctly spelled the keyword, business name and location you’re looking for. A misspelled word can lead to no results or irrelevant results.
The keyword you’re using doesn’t match any businesses - If the word or name you’re entering isn’t commonly used, there may not be any business listings including those words. Try using another word or more words for your search.
Search results are based on relevancy. If you’re not getting what you’re after you can:
Try searching with different or fewer keywords.
Try using more generic keywords. Simpler terms will usually get you what you’re after.
Double check all words, including street or town names, are spelled correctly. You’d be surprised where a typo can get you.
If someone new is at the helm of a business, or if a business has closed down, please let us know through the "Report Listing" form on the bottom of the listing.
If you are the business owner, you can list your business.
Search for the business you want to review. (Tip: Searching for the business name is the quickest way to find it.) You can add a review from the business listing page. Scan for the "Add Review" option prominently displayed on the page. You can write a review and give a rating out of five. There’s a limit of 3000 characters per review which should give you ample room.
Ratings and reviews allow people to share their experiences of businesses on PalmBeachCounty.com. People generally prefer to get recommendations about goods and services they’re shopping for and this is a great way to get personal recommendations online.
No, you do not need to have a PalmBeachCounty.com account to submit a review.
You can write a review about any business or service that appears in PalmBeachCounty.com. That’s provided, of course, that you have bought (or tried to buy) something from them or used their services.
Here are some things to think about when writing a review:
What did you like? What did you dislike?
If the service was recommended to you by someone else, did it meet or exceed your expectations?
Would you use the service again and recommend it to others?
Try to keep the review short and simple.
All reviews should be personal, objective, truthful, and offer helpful suggestions.
Yes, as long as you disclose your relationship with the business in the review. Personal and professional connections to a business can understandably alter the reviewer’s perspective. By being open and honest about this relationship you ensure that your review is trustworthy.
All reviews submitted to PalmBeachCounty.com undergo a moderation process. This is to ensure nothing offensive, defamatory or derogatory makes it onto our site. Ideally all reviews should be up and running live within 24 hours. Delays do occur depending on volume so please be patient. If your review is declined, you’ll receive an email explaining why.
Our moderation process is designed to ensure all reviews are personal, objective, truthful and fair. That’s all the moderation process is for.
You’ll be notified by email if any review submitted does not meet our criteria. This includes any review that has been reported for abuse to our moderation team.
Please remember the following:
Your review must be your own experience with the business or service you are posting about.
Second hand experiences are hearsay. If a friend or co-worker has had a bad experience you should ask them to sign up and post their own review.
Are you an aggravated ex-employee or don’t get along with that family member? We’re not interested. These reviews must be experiences based on the business providing their service to you as a customer.
There is no place for name calling and/or singling out a specific employee. Saying you received poor customer service from the waiter is fine but mentioning the short, dark haired, accented employee named Joe is not acceptable.
We’re not going to be strict when it comes to spelling and grammar but make sure people can understand what you’re saying.
A business has to be listed on PalmBeachCounty.com to be reviewed.
Not every business gets it right every day. One night everything may run smoothly for a restaurant and the next night they may be understaffed. For this reason PalmBeachCounty.com allows you to review the same business more than once. If you experience problems with a tradesman and they fix the issue you can follow up your initial review letting people know of the resolution.
No. The hard and fast rule is one account per user. The concept of PalmBeachCounty.com’s ratings and reviews are to have accurate information and reviews submitted by people who have had actual experiences. We can’t allow one person submitting multiple reviews, under different names, to the one business as this simply doesn’t indicate a true experience. The same goes for cutting and pasting the same review under every branch listing of a business. Unless you’ve actually experienced the services at the business listed, we don’t want you reviewing them. Multiple accounts or cut and paste reviews will be removed.
So you want to register a PalmBeachCounty.com account?
If your business is not listed on PalmBeachCounty.com, you can list your business here.
You can reset your password by clicking here.
On any business listing page you’ll notice a "Add to Favorites" link. Your favorite businesses will be stored in your profile. Saving a business allows you to contact a business easily. Have a favorite bar or restaurant? Save it and share it with your friends.
Coupons & Special Offers
"Deals & Coupons" is a system whereby customers can print coupons from a business details page on PalmBeachcounty.com and present them to the business for discounts or special deals.
Deals & Coupons are intended to allow a business to promote an offer or something of additional value to the consumer. For example:
Special discount - 20% off our rates.
Discount days - get a free soda with every pizza on Wednesdays.
Get something free - buy a car and get free servicing for a year valued at $500.
Consumers really value something of additional value or a discount - the more attractive the offer the better the clickthrough rate and likely response.
It’s also important to remember that consumers don’t value viewing special offers which pretend to be special or waste their time. In fact, it usually leaves them with a sour taste (which can damage the reputation of the business making the offer). Special offers that simply promote a business will be rejected by PalmBeachcounty.com. For example:
Call Joe's Electric, we’re the best in the county.
Lose weight now, call me at The Weight Loss Doctor.
Make $500 per day? Let me show you how.
There are a few different ways:
Deals & Coupons can be found on a business’s business page.
Click on the "Coupons" link on our website.
PalmBeachCounty.com optimize special offers for SEO and SEM to drive additional traffic.
No we won’t. We realize not all experiences are going to be positive. Negative reviews actually give more credibility to the entire review experience. While we do allow negative reviews we ask that they be truthful and fair. Nothing defamatory or abusive will be posted. Stick with the relevant facts as to why the experience was unsatisfactory. The more details and facts you provide can only help the relevant business and give other users a full picture of your experiences.
It’s quick and easy to list your business on PalmBeachCounty.com, you just need to follow a few steps.
Our search results are based on relevancy, however you can appear higher by purchasing one of PalmBeachCounty.com’s six month or 12 month subscriptions. Find out more about our products.
It's quite simple. Just login to your account to view all the options you can modify.
It's quite simple. Just login to your account to view all the options you can modify.
We’ve made it easy for you to make these changes yourself. You just need to login to your account and get creative. Click here.
This service is provided by Google Maps and may only show an approximate location for your address. You can correct the location in your account.
Please let us know through the "Report Listing" form on the bottom of the business listing.
As the business owner you have access to your account. This allows you to change your details as well as upload content such as a business description, images, documents, exclusive deals and more. It’s really up to you.
The more engaging information you offer customers, the longer they’ll spend browsing your listing and the more likely you are to capture their business.
Invoices are posted monthly, unless you paid upfront for six or 12 months. Contact us if you’re unsure.
Your listing expires at the end of the subscription period that you purchased and is renewed automatically at the end of its term, unless cancelled at least 7 days prior to expiration.
Invoices are posted monthly, unless you have paid upfront for six or 12 months.
Have you checked your order confirmation email? Please contact us if you need assistance.
Please login to your account to update your billing information.
Ratings and reviews get you closer to your customers. Learning more about a customer’s experience with your business is valuable knowledge. Not only will ratings and reviews tell you what’s working with your current business model but what problems it may be experiencing -- issues perhaps you were not aware of. Managed effectively, the process can open up a dialogue between you the business owner, potential customers and the wider market place.
Engaging the internet customer means your online advertisement becomes more than a simple directory listing. It adds a personal level to the advertising. At the end of the day it will assist in differentiating your business from the competition.
Users are free to write anything they like but no review will go live until it has gone through a stringent moderation process. Any review containing content of a defamatory nature or inappropriate language will simply not be posted on the site.
Yes. Just register your business with PalmBeachCounty.com. Then you'll be entitled to:
Receive email alerts of new reviews as they’re posted.
Report any review you are concerned about as inappropriate.
If you consider a review on your business listing to be inappropriate you can contact us for further investigation by PalmBeachCounty.com. To report a review you must be connected to your listing as the registered business owner.
This is the only way to report the review. Please note, there is no guarantee that the review will be removed.
Things to take into account:
Encourage other clients to review your business - lots of good reviews will quickly outweigh one poor review.
The most recent review appears first, so any older reviews will be pushed towards the bottom of the page
Sorry but we won’t remove a negative review just because you don’t like it. We want to create a credible space where members can share their experiences both negative and positive with others.
If, as a business owner, you feel a review is unfair you can notify us and PalmBeachCounty.com will investigate the issue further. There is no guarantee the review will be removed.
To cancel a subscription, please contact us within 30 days of expiration of your current listing subscription.